Return Policy for Playbina Beauty Products Store
Effective Date: November 23, 2024

At Playbina, we want you to be completely satisfied with your purchase. If you are not happy with your product, we offer a straightforward return policy to ensure you have a positive shopping experience. Please review the details below for our return process and eligibility.

1. Eligibility for Returns

You can return most items within 30 days of the purchase date, provided the following conditions are met:

  • The product is unused and in its original condition (including all packaging, tags, and labels).
  • The item is not on the list of non-returnable products (see below).
  • You have the original receipt or proof of purchase.

2. Non-Returnable Items

Certain products are non-returnable for hygiene and safety reasons. These include:

  • Opened or used skincare, haircare, or makeup products
  • Gift cards
  • Personalized or custom items
  • Sale or clearance items

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] or call us at (701) 938-3403 with your order number and reason for the return.
  2. Return Authorization: If your return is eligible, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item.
  3. Packaging: Carefully package the product in its original packaging (if possible) to prevent damage during shipping.
  4. Return Shipping: You are responsible for the return shipping costs unless the item is defective or the return is due to our error. We recommend using a trackable shipping service to ensure your return reaches us safely.

4. Refunds and Exchanges

Once we receive your returned item and verify its condition, we will process your refund or exchange as follows:

  • Refund: The refund will be issued to the original payment method within 5-7 business days of receiving the returned item. Please note that shipping charges are non-refundable.
  • Exchange: If you prefer an exchange for a different product, we will ship the replacement item to you once the returned item has been processed.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or call (701) 938-3403. We will arrange for a return or replacement at no additional cost to you. Please include photos of the damaged item to help expedite the process.

6. International Returns

For international orders, customers are responsible for the return shipping costs and any customs or duties incurred during the return process. The return must also comply with the return window of 30 days from the purchase date.

7. Late Returns

Returns received after the 30-day return window may not be eligible for a refund or exchange. Please ensure that returns are sent within the designated timeframe.

8. Contact Us

If you have any questions or concerns regarding your return or our return policy, please don’t hesitate to reach out:

  • Email: [email protected]
  • Phone: (701) 938-3403
  • Address: 8126 7c St NW, Halliday, North Dakota